When will my order ship?
At Contactlens Xchange, we are a United States-based website and we deliver worldwide to our customers(internationally). We stock 90% of the most popular contact lens parameters. This stock allows us to process orders the day that we receive them, and ship them out the following day. Uncommon prescriptions and problems with contacting your eye care professional add time to the processing of your order. Made-to-order and Custom lenses (most Toric lenses fall into this category) have to be specially ordered, as a result, their processing times can vary so, please be patient.
You can check your Order Status online by logging into your Account.
Once your order has been shipped you can refer to the following chart to estimate the shipping time:
| Destination | Shipping Method | Estimated Shipping Time* |
|---|---|---|
| United States, Canada, United Kingdom | Registered Airmail Speed post | 7 - 18 days |
| Japan, South Korea, Australia | Registered Airmail Speed post | 7 - 18 days |
| Asia region ie. Malaysia, Indonesia Thailand, etc | Registered Airmail Speed post | 7 - 14 days |
If you still have questions, please contact our Customer Service Department for additional assistance.
* Contactlensxchange is a US-based website with a shipping/ logistics facility centrally located to better serve our ever-growing international customers ( worldwide). The shipping time displayed above represents the number of business days after dispatch from our shipping/ logistics facility. The shipping time is based on estimates only and delivery status can be trackable online.
We, Contactlensxchange cannot be responsible for any delay by different countries' customs clearance procedures, bad weather conditions, or the respective Postal service's delay in handling the mail parcel.
Announcement :
Please allow USPS or your postal service 2 - 4 business days to update your tracking status if your order has just been dispatched.
We will always email your tracking number or any order updates to you, if you did not receive any of our messages, please check your email system as it may be blocking our message to you ( check your spam folder )
- Please set your email system to receive our message admin@contactlensxchange.com
- Please note that you can also check your tracking number updates when you log in to your member's area
- Use another Email address to contact us if required ( please indicate your Order ID so that we know who you are )
- Please update your prescriptions and shipping address correctly to avoid any delivery complication
We're committed to timely delivery. However, we cannot be held responsible for delays or failed deliveries due to customer unavailability or incorrect addresses. Please ensure your shipping information is accurate and monitor your order status. Additional charges may apply for redelivery attempts.
Flooding and Severe Weather Impacting Delivery(United States)
Hurricanes Helene and Milton, flooding, and severe weather events in the Southeastern and Mid-Atlantic U.S. (FL, GA, SC, NC, and VA) may impact the processing, transportation, and delivery of mail and packages. Please allow additional time for final delivery of your item.
Order processing time :
* Warehouse processing time 2 - 4 business days Max. ( standard contact lens )
* Custom lenses ( Toric lenses ), Multifocal lenses, and uncommon prescriptions will require additional time to process. 6 - 8 days or more due to its additional parameter ( cyl, axis, Power, or with power -6.00 and above ). We will update you accordingly as this process requires updates from the respective authorized agent
(Please note: Business days are Monday to Friday, excluding weekends and Public holidays observed by the Post Office.)
*** International shipping times do not include any unforeseen customs delays and bad weather conditions. Customers are encouraged to contact their local customs bureau and Postal services for information on their customs duties, delivery time, and/or other importation limitations.
Contactlens Xchange is not responsible for any sales taxes, duties, or any other fees applied by the customs service in your country.
How much does shipping and handling cost?
Shipping
Our Expedited Registered airmail Shipping method offers our customers a reliable service at extremely competitive prices.
- At Contactlens Xchange, we offer Registered Speed Post Airmail as the shipping option which is proven to be reliable and secured
- Our Registered Airmail Speed Post Airmail has been used to ship all International Orders with no problem and has received many favorable testimonials from our many customers throughout many years of service
| Destination | Shipping Method | Shipping Time* | Cost (US$) only | Cost (SGD) only | Cost (GBP) only |
|---|---|---|---|---|---|
| United States, Canada, United Kingdom | Registered airmail speed post | 7 -18 Days | $9.99 | $13.42 | GBP 7.54 |
| Japan, South Korea, Australia | Registered airmail speed post | 7 -18 Days | $9.99 | $13.42 | GBP 7.54 |
| Asia region ie. Malaysia, Indonesia Thailand, etc | Registered airmail speed post | 7 -14 Days | $9.99 | $13.42 | GBP 7.54 |
Shipping Charges: Only US$9.99 for 1 box. No handling fee!
Unlock exclusive flat shipping rates for 2 boxes or more for only US$13.99 ( purchase any quantity in 1 invoice)
Don't miss out on this opportunity to save. Start shopping now and enjoy the benefits!
With our regular customers' continued support, we deliver contact lenses anywhere in the United States and the rest of the world with a flat shipping fee of only US$13.99 per order
So now our customers can shop more with the same Flat Shipping Rate!
Malaysia's customers please use SGD due to Malaysia's authority restriction on MYR currency. ( just switch to SGD currency found on top of the website)
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Trackable Online
* Shipping Time represents the estimates once the order has been dispatched (it does not include warehouse processing time).
* Warehouse processing time 2 - 4 days Max. ( standard contact lens ) Custom lenses ( Toric lenses ) and Multifocal lenses wtakel take 6 - 8 days or more, we will update you accordingly as this requires updates from the respective authorized agent
*** International shipping times do not include any unforeseen customs delays and bad weather conditions. Customers are encouraged to contact their local customs bureau and Postal services for information on their customs duties, delivery time, and/or other importation limitations. Contactlens Xchange is NOT responsible for any sales taxes, duties, or any other fees applied by the customs service in your country.
No Handling fee - zero rated per order/invoice
How do you ship your orders?
Contactlens Xchange offers Registered Speed Post Airmail as the shipping option, as it has already proven to be reliable and secured throughout many international countries ie. USA, UK, Canada, Australia, South Korea, Japan, Italy, Sweden, Germany, China, Malaysia and more.
Our Reliable Registered Airmail Speed Post ( Trackable online ) Shipping method offers our customers a reliable service at extremely competitive prices with 100% delivery protection Guaranteed or your money back.
Note: Wrong address given by customers will not be covered under this 100% delivery protection policy
- Our Registered Airmail Speed Post Airmail has been used to ship all International Orders with no problem and has received many favorable testimonials from our many customers throughout many years of service
If you have any additional questions about shipping methods and pricing, you can contact our customer service
Do you ship internationally?
Yes! We ship orders worldwide every day.
Delivery times vary, but orders generally arrive 7-18 business days after their dispatch date. It is important to check with the local customs department to avoid any unexpected fees, duties, or delays that might result from your country’s importation policies.
Contact Lens Xchange is NOT responsible for any sales taxes, customs duties, or other taxes charged by your customs department.
Do you ship to APO or FPO addresses?
YES! We ship to both USA APO and FPO addresses, and we are proud to continue to offer our services to the men and women of the US Armed Forces.
If you want to ship your order to an APO/FPO address, just enter either APO or FPO in the ’city’ field, then choose the appropriate two-letter code in the "state" field. In addition, please be sure to select the United States in the "country" field.
APO/FPO State Codes
- AE - Armed Forces Europe, Middle East, Africa, and Canada
- AA - Armed Forces Americas
- AP - Armed Forces Pacific
Can I ship my contact lenses to an address other than my billing address?
Yes, you can specify a different shipping address during the Checkout Process. The system will automatically bring up the address information saved to your account. You can change/update this information in Step 2 of the Checkout process, changing either your billing or shipping address. This updated information will then be saved in your Account as your default address information.
So, to update your Address Information:
- Select your Lenses and order as Normal.
- Once you have reached the checkout page, you can review the Billing and Shipping Addresses associated with your contact lens Xchange Account.
- Correct the information as needed.
- Then Click ’Continue.’
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If you have any problems with this, please contact our Customer Service Department for further assistance.
